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The government’s decision to require all GP practices in England to keep their online booking systems open throughout the day has sparked a mixed reaction from Independent readers.
Supporters praised the convenience of digital systems, with some noting that many queries – such as medication advice or follow-ups – can be resolved without face-to-face appointments.
They argued that online forms give doctors more information in advance, allowing them to prioritise urgent cases and manage time better.
Others welcomed the reduced need to sit in crowded surgeries, especially those with life-limiting conditions who said phone or email consultations often meet their needs.
Critics, however, raised concerns about digital exclusion, particularly for poorer pensioners without internet access or smartphones.
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