Roisin and Aoife both encountered issues following Aer Lingus system failures. The airline has responded regarding each of the complaints. Photograph: Charly Triballeau/ AFP via Getty Images
We have two stories this week from readers who were let down by Aer Lingus and left wondering what they needed to do to make things right.
A reader by the name of Roisin and a young child under her care, were denied boarding on an Aer Lingus flight from Birmingham to Dublin due to overbooking during the summer.
“More than 20 other passengers were also denied boarding, with some missing funerals and the All-Ireland Final,” she writes. “It was absolute chaos at the boarding gate with people in hysterics and zero communication given from Aer Ling
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