'The owner assured me was vintage, in fact she told me that she thought it may have been a ballgown in a past life.' Photograph: Getty Images

“I’m writing to share a deeply upsetting experience I had at a shop where I’ve been a loyal customer for over a decade,” says Cailín.

“Last week, I purchased a dress for €85 that the owner assured me was vintage, in fact she told me that she thought it may have been a ballgown in a past life.”

Cailín used a €50 gift voucher and paid the remaining €35 by card.

“However, upon closer inspection at

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