When I ask Sophia Sy, co-founder of SOFI AI, how she would like to be called, she shares that she is really Sophia, but that people have been calling her Sophie because of the company’s name and core product. The 25-year old has, with her collaborators, launched a chatbot service that seeks to empower businesses.
At first glance, a customer-service chatbot isn’t a necessarily exciting use-case for AI. After all, these things have been around for a long time. And if you’re anything like me, almost every time you’ve chatted with you, you’ve probably wished you could talk to a human.
But what I discover in talking to Sophie is that she is well aware that she isn’t inventing something new.
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