Via Rail has offered $31 million in travel vouchers to hundreds of thousands of passengers whose trains were more than one hour late since last fall, mostly as a result of new speed limits at rail crossings on CN tracks.
Travel vouchers worth 50 per cent of fares are offered to passengers whenever a train is delayed by more than an hour on the Quebec City-Windsor corridor, the busiest stretch in Via's system. The value goes up to 100 per cent when the delay exceeds four hours.
The $31-million figure is equivalent to seven per cent of the Crown corporation's total revenues in 2024, illustrating the extent of the problems experienced by passengers who ha
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