By the end of 2025, Denmark’s postal service will have delivered its last letter. The state-owned PostNord is getting out of the letter delivery business and will focus solely on parcels.
It's a move, the Danish postal service said, that was precipitated by the significant decline in letter volumes over the past 20 years, a development due in large part to the digitization of its society.
Canada's postal service too has encountered major mail volume decreases — a situation that has prompted the government to propose significant changes, including ending home delivery.
But could Canada go even further, and follow Denmark's path of eliminating letter delivery entirely?
'We are not there yet'
"The reality is I think that we are not there yet," said Nita Chhinzer, an a ssociate professor in human resource management and business consulting at the University of Guelph.
Marvin Ryder, an associate professor at the DeGroote School of Business at McMaster University i
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