After investigating a complaint from a B.C. customer that their Amazon order never arrived, Consumer Protection B.C. (CPBC) has ordered the e-commerce giant to pay close to $20,000 in fines, legal fees and a $511.25 refund to the customer.
In an Oct. 14 ruling, the regulator concluded that Amazon violated the B.C. Business Protection and Consumer Protection Act by failing to provide a refund for the apparent missing package.
Amazon said it delivered the package to “someone” at t
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