If every good startup begins with a problem, this one may have begun with a bad Slack conversation. As CEO and co-founder Tom Bachant tells it, he remembers seeing the chaos of Slack-based support — the haphazard ticketing, the jumble of DMs, and little chance for insight into the underlying problems.
“The first point was just seeing that Slack was this kind of chaotic beast that needed to be tracked better,” Bachant remembers, “and then seeing that the actual work that’s being requested by these teams could easily be automated.”
His new company, Unthread, is the result of that realization.
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