When the recall notice came in the mail, Michele Ashenden and her husband Vittorio Pulcini knew it was serious.
The words "Urgent Vehicle Recall'' in red letters were sprawled at the top, along with a warning that a defective fuel pump on their truck could lead to sudden loss of power and a crash.
Ashenden and Pulcini didn't want to drive their 2016 Ram 1500 SLT after getting the recall notice, but had no choice. They needed the vehicle for work.
It soon became obvious the truck was too dangerous to be on the road, Pulcini says.
"It would just randomly shut off while driving, like, 100 per cent completely black. No power, no electronics, no hazards. Nothing," he said. "[I thought], 'Oh my God, this is totally dangerous.'"
WATCH | Waiting months for repairs: ‘Urgent’ vehicle recall took almost 2 years to resolve | Go Public | Duration 2:19 A Montreal couple turned to CBC’s Go Public after waiting almost two years for their automaker to fix a vehicle defect that prompted an ‘urgent’ recall.
The automaker issued the recall in June 2022.
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