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Taco Bell is having second thoughts about relying on AI at the drive-through

✍️ Anthony Ha, Sean O'Kane, Sarah Perez, Aisha Malik, Julie Bort, Amanda Silberling, Techcrunch Events, .Post-Authors-List__Authors --Font-Size Var, Align-Items Center Display Flex Gap Var, .Post-Authors-List__Authors .Post-Authors-List__Author-Thumbs Display Flex Flex-Shrink Margin Padding .Post-Authors-List__Authors .Post-Authors-List__Author-Thumbs Li List-Style None Margin-Left Margin-Top Important .Post-Authors-List__Authors .Post-Authors-List__Author-Thumbs Li First-Child Margin-Left .Post-Authors-List__Authors .Post-Authors-List__Author-Thumbs .Post-Authors-List__Author-Thumb Background-Color Var 📅 August 30, 2025 12:00 AM 🕐 Scraped: October 01, 2025

Summary: Taco Bell has apparently rolled out voice AI-powered ordering at more than 500 drive-throughs, leading to unflattering viral moments like someone ordering 18,000 water cups in order to “bypass” the AI and get connected to a human server.

In Brief

Taco Bell’s chief digital officer says the company is having an “active conversation” about when to use and not use AI.

The company has apparently rolled

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Author

Anthony Ha, Sean O'Kane, Sarah Perez, Aisha Malik, Julie Bort, Amanda Silberling, Techcrunch Events, .Post-Authors-List__Authors --Font-Size Var, Align-Items Center Display Flex Gap Var, .Post-Authors-List__Authors .Post-Authors-List__Author-Thumbs Display Flex Flex-Shrink Margin Padding .Post-Authors-List__Authors .Post-Authors-List__Author-Thumbs Li List-Style None Margin-Left Margin-Top Important .Post-Authors-List__Authors .Post-Authors-List__Author-Thumbs Li First-Child Margin-Left .Post-Authors-List__Authors .Post-Authors-List__Author-Thumbs .Post-Authors-List__Author-Thumb Background-Color Var

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🌍 TechCrunch

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Published Date

August 30, 2025 at 12:00 AM

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