Enumerators of the Social and Educational Survey in Bengaluru seem to be facing a digital divide.
The app, enumerators say, frequently freezes after KYC checks, location pins open in the wrong place, and daily survey targets keep fluctuating. While the younger staff are able to navigate these issues more easily, senior enumerators lament that they have limited familiarity with digital systems and go blank when the app freezes or location goes wrong.
“The digital tools are meant to make the survey quick and efficient, but for us, it has not been very helpful,” said a 50-year-old surveyor, assigned the enumeration
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