Sensors are the unsung heroes of modern life. They keep us safe, alerting us to everything from fire, flood and house intrusions to low blood sugar levels and slow punctures. But alerts without action are useless, and this is where monitoring centres step in.
The challenge these businesses face is scale. As sensors become even more widely deployed, the number of alerts keeps rising, and centres are swamped by the sheer volume of calls. Until recently, the only solution was to hire more staff, which added to costs and didn’t solve the problem of sudden or seasonal spikes in calls.
Enter AI voice technology. With more sophisticated text-to-speech and speech-to-text capabilities - and the technical know-how of software engineer Mark Harkin - suddenly there’s another option: an AI voice agent that can do the heavy lifting on the thousands of repetitive, low-risk alerts that ti
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