A Reddit user’s post detailing his frustrating experience with Zomato’s AI-powered customer service, Nugget AI, has gone viral after he said he “broke” the chatbot while trying to cancel an order.
The customer shared screenshots and a detailed account of his interaction with Zomato’s AI assistant on Reddit’s 'r/Zomato' subreddit, saying he was left exasperated after the system failed to connect him with a human representative.
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