KUALA LUMPUR: Malaysia’s banking industry is accelerating the use of artificial intelligence (AI) to strengthen compliance, risk management and fraud detection.
However, this must be done responsibly, with strong human oversight, said Asian Institute of Chartered Bankers (AICB) chief executive Edward Ling.
He said the rate of AI adoption among Malaysian financial institutions (FIs) is encouraging, as AICB’s 2025 Workforce Survey found that 57 per cent of FIs indicated they are in the early stages of AI adoption, although the pace differs depending on each institution’s readiness.
"A few years ago, our focus was on building awareness. Today, the landscape has evolved, and the conversation has shifted beyond awareness; we are firmly in the adoption and implementation phase,” he said during a
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