Mandatory but not compulsory: a Public Services Card is needed to access various online State services. But the process can be a struggle
The Government is going all in on digital services. Under a new plan launched this week, Ireland is set to fully digitalise public services by 2030.
That is being carried out under the remit of the Minister in charge of digitalisation, Jack Chambers, and the Minister of State with responsibility for Digitalisation and eGovernment, Emer Higgins.
The Digital Public Services Plan 2030 is a roadmap to make all key government services available online, and ensure 90 per cent are accessed digitally.
It centres on a “life events” approach: becoming a parent, starting school, retiring.
We should wish them luck; they might need it.
They are saying all the right things: putting people at the centre of public service delivery, harnessing digital innovation, building trust.
But this assumes that everything works as it should.
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