One of the world’s first open-access playbooks providing hospitality operators with a holistic, practical framework to embrace disability inclusion

Supported by SG Enable, World Sustainable Hospitality Alliance and Valuable 500 and reviewed by nearly 20 disability inclusion experts globally

Company announces global disability inclusion commitments, including standardised accessibility profiles for all properties, frontline disability awareness training and reporting on the hiring of persons with disabilities starting 2026

SINGAPORE – Media OutReach Newswire – 17 November 2025 – The Ascott Limited (Ascott), the wholly owned lodging business unit of CapitaLand Investment (CLI), has launched the Disability Inclusion Playbook for the Accommodation Sector. As one of the world’s first open-access, holistic disability inclusion playbooks, it sets a new benchmark for inclusive hospitality. Developed by Ascott in partnership with disability inclusion specialists Colorful Earth, it is supported by SG Enable (Singapore’s focal agency for disability and inclusion), World Sustainable Hospitality Alliance (a global coalition driving sustainability in hospitality) and Valuable 500 (a global non-profit of over 500 multinational corporations advancing disability inclusion).

(Back row) Mr Eric Chua, Senior Parliamentary Secretary, Ministry of Social and Family Development & Ministry of Law was the Guest-of-Honour at the launch ceremony for The Ascott Limited’s Disability Inclusion Playbook for the Accommodation Sector. He was flanked by Ms Lee May Gee, CEO, SG Enable (left) and Ms Beh Siew Kim, Chief Financial & Sustainability Officer, Lodging, CapitaLand Investment (right). Featured with them were contributors to the playbook (front row, from left) Mr Isaac Liang, Mr Ryan Yap and Ms Alethea Lew.

Offering guidance across five key pillars of disability inclusion – Inclusive Training, Spaces, Hiring, Digital Interfaces and Programmes – the playbook empowers accommodation providers of all sizes to deliver welcoming and inclusive stay experiences from pre-arrival to departure, while fostering inclusive hiring and training practices. It addresses the diverse needs of travellers with disabilities, covering areas such as governance and strategy, collaboration wit