The story so far:
App-based food delivery has been facing a shake-up in Tamil Nadu in recent months. Breaking new ground, restaurants from smaller towns such as Namakkal and Cuddalore have logged off popular app-based food delivery giants Swiggy and Zomato. They have instead on-boarded Zaaroz, a lesser-known, homegrown alternative.
Why are restaurants switching platforms?
Restaurateurs cite high commissions, unilateral discounts, and poor communication from the big players as reasons for the platform migration.
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