This story is part of Welcome to Canada, a CBC News series about immigration as told through the eyes of the people who have experienced it.

Krishan Jogia turned to an immigration consultancy before landing in Toronto in 2023, only to realize later — after spending thousands of dollars — that he had been dealing with a "ghost" consultancy apparently operating illegally in Canada.

Jogia, a dual Canadian-Australian citizen, sought the services of Canada Global Migration Consultants (GMC) for a Canadian visitor visa for his wife, Luana Cabral de Carvalho. They eventually received it, but things didn't go as smoothly when they tried again for her spousal visa.

"Canada GMC visually, like if you've seen their YouTube, Instagram and website, comes off as very polished," Jogia said. "When you call them, you get a proper help desk with hold music and everything."

However, in early 2024, Jogia said, their consultant "just disappeared." For months, he said, the consultancy kept ignoring them and shuffled them around to different colleagues. The two were able to get hold of that consultant, who is a registered immigration consultant, directly. He told them, in an email seen by CBC News, that they left Canada GMC due to "their unethical work practices."

"We started really aggressively trying to pursue a refund, and that's when they just stopped replying and just ignored us," Jogia said.

The company's name does not appear on the list of immigration consultancies permitted to operate in Canada, contrary to the law.

A spokesperson for the body that regulates the profession, the College of Immigration and Citizenship Consultants (CICC), said immigration consultants must only provide services "under a business name that