Staff at insurance group Zurich misled a customer in a letter telling them they would not be covered under their policy in the event of a flood claim, the company has accepted.
The insurer says it will write to the customer, and any others affected, to confirm that flood cover is included in their policy.
“Zurich acknowledges that the answer provided on that occasion was incorrect and resulted in confusion for the customer,” it said.
The firm, the third largest player in Ireland’s home insurance market
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