In several cyber fraud cases, victims have reported that money was withdrawn from their accounts even after they had lodged complaints with the concerned banks.
While some bank officials, fully aware of the Reserve Bank of India’s guidelines on customer liability, attempt to shift responsibility, others end up misleading victims, at times even advising them to change their registered mobile numbers, instead of taking immediate remedial action.
Recently, a journalist from Besant Nagar was defrauded of ₹1.99 lakh from her bank account, even while she was present on the branch premises.
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