In April 2024, I addressed the risks and benefits of utilising artificial intelligence tools to support your business’s efforts to manage corporate tax risks. This applies equally to value-added tax (VAT) and other government legislative-driven regimes.
We now know more about the impact our growing dependence on these solutions is having on people. This should cause some concern to organisations with separate internal functions as well as those dependent on external consultants.
I want to look at the cognitive damage being done and begin by highlighting that by way of an everyday illustrative example.
I have been driving for years. Beyond that skill I know how to refill a car with petrol and unlock the bonnet. I cannot guarantee that I would be able to pop the hood in every car. Changing wheels? Reasonably competent.
When there was an attempt in the UAE to have customers pump their own petrol, there were cases of people not knowing how to do it. Before you laugh at that memory, I confess to being a Luddite, just with different examples. How can this be?
As human beings we can get lazy and forget how things are done.
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