By Luke Royes, ABC
Photo: ABC/Dannielle Maguire
TPG Telecom says a Sydney customer died, after outdated software blocked a Samsung phone from making Triple Zero (000) calls.
The telco said it was informed of the incident involving a person using a Lebara service on a Samsung device on 13 November by NSW Ambulance.
TPG Telecom said its mobile network was operational and no outages had occurred.
"Early investigations indicate that the failed calls were due to the customer's Samsung device operating on software that was not compatible with making Triple Zero calls on the network," the company said.
"Samsung recently i
Continue Reading on RNZ
This preview shows approximately 15% of the article. Read the full story on the publisher's website to support quality journalism.