INDIA’S latest aviation fiasco – about 3,000 flights cancelled since last week – has exposed the ill effects of leaving two-thirds of a fast-growing market in the hands of a single player and allowing it to become not just too big to fail, but also too big to tame.
InterGlobe Aviation Ltd, which operates IndiGo, has told the regulator that the mass cancellations were a result of multiple factors, including implementation of stricter regulations on night flying and weekly rest for pilots.
Combined with technical glitches and the switch to a winter schedule, the mandate resulted in an acute shortage of crew.
With more than half a million reservations abruptly dishonoured, and stranded passengers pouring their anger at helpless
Continue Reading on The Star Malaysia
This preview shows approximately 15% of the article. Read the full story on the publisher's website to support quality journalism.