A wave of cancellations by IndiGo, India's leading airline, led to a week of chaos and stranded thousands of passengers, highlighting the risks associated with the duopoly-like structure of the world's fastest-growing air travel market.
For years, IndiGo, with a 65% domestic market share, has helped Indians realise their dreams of flying β an aspiration shared by Prime Minister Narendra Modi, who once said those "in slippers should also be seen in aircraft."
The airline became the poster child of the nation's aviation boom in recent years, with its promise of low fares and on-time performance.
But last week changed it all: IndiGo cancelled at least 2,000 flights because of a shortage of pilots after it failed to plan adequately for new rules l
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