Question: I purchased a townhouse off-plan in Dubai South in 2021. The keys were handed over in October this year, but I was surprised to receive a service charge invoice covering the entire year of 2023, even though I only took possession recently.

The developer says service charges are applied β€œfrom the moment the community becomes operational”, not from handover. I don’t think it’s fair to pay for a full year when I was not even allowed to access the property. What is the usual practice in Dubai and do I have any grounds to challenge this? ES, Dubai

Answer: This is a situation many new owners find themselves in, particularly in large master communities where different phases become operational at different times.

In Dubai, service charges are governed by the

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