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Lawyers say an in-house immigration complaints process is a toothless tiger for visa applicants.
Immigration New Zealand (INZ) received more than 6500 complaints in the last year, down from 9500 in 2019.
Immigration lawyers Pooja Sundar and Stewart Dalley say people who are overseas when they apply are given vague, or no, reasons why their visa has been rejected.
Decisions about temporary visas - such as tourist or family visits - can only be appealed if travellers are already in the country renewing a visa, or changing to a different one.
In those situations, INZ has to provide written reasons, as well as an opportunity before the decision is made to respond to concerns about an
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