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A woman whose son blocked her transaction on an account, resulting in a hold being put on her money, has been awarded $10,000 in compensation from her bank.
The woman took her complaint to the Banking Ombudsman, which does not identify customers or the banks they complain about.
She opened accounts with the bank in 2021 and put $500,000 from the sale of a property into a term deposit.
Two years later, she went to a branch with her son, and asked that he was added to help her with her banking. She was 84 and had limited English.
She also gave him enduring power of attorney over her property.
A week later she
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