As someone who lives on this tiny island and must fairly often travel elsewhere for work, I find myself not infrequently having to take Ryanair flights.

It is perhaps unnecessary to say that I am not a fan of the whole experience. Very few people are. Not enjoying the Ryanair experience is, in a sense, a crucial component of the Ryanair experience. You’re not supposed to like it; you’re just supposed to pay for it, and because most of the time it basically works, and because it’s usually cheaper than the other available options, you’re supposed to come back and pay for it again.

It is, in this sense, a bit like Amazon: easy to object to, tricky to avoid.

I do not like the airline’s passive-aggressive approach to customer service, and I like even less the insistent feeling of being processed by a system of logistics in which passengers are treated as a kind of bulk livestock cargo.

I do not lik

📰

Continue Reading on The Irish Times

This preview shows approximately 15% of the article. Read the full story on the publisher's website to support quality journalism.

Read Full Article →