The Nigerian Civil Aviation Authority (NCAA) has warned domestic airlines to stop misleading passengers about refund timelines, insisting that ticket refunds must be completed within 14 days as stipulated by agency’s consumer protection regulations.
In a post on X (formerly Twitter) on Monday, the director of public affairs and consumer protection at the aviation regulator, Michael Achimugu, described the practice as a violation of regulatory provisions.
Reaffirming the regulator’s stance, he stressed that airlines lack the power to alter the refund timeframe established by law.
“The NCAA regulations are clear — the timeframe for ticket refunds is 14 days, n
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