Meta is launching a new centralized support hub for Facebook and Instagram users, the company announced on Thursday, adding that its prior support options haven’t “always met expectations.” Within the hub, users will find tools to report an account issue, recover an account they’ve lost access to, and get answers via AI-powered search and an AI assistant.
The feature is rolling out now to global users on Facebook and Instagram on both the iOS and Android apps.
The new AI assistant being tested is designed to offer more personalized help with things like account recovery, managing your profile, o
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