Caroline Merin, who spent nearly a decade developing on-demand services as the first Latin American general manager for Uber Eats and later the COO of Rappi, recognized how badly healthcare tech lagged behind. While patients expected doctors to respond as quickly as their delivery apps, most medical professionals on the continent are forced to rely on WhatsApp for all patient communication.
“I thought, as a patient, especially as an American, how incredible that I can text my doctor on WhatsApp, and they’ll respond,” she told TechCrunch.
But Merin also realized just how overwhelming this communication method ha
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