The Citizens Advice Bureau is dealing with what it calls a "growing crisis" of people struggling to meet their basic living costs.But with hundreds of thousands of requests each year, volunteers are helping people all over the country to advocate for themselves and get the support they're entitled to. Lauren Crimp visited the Porirua branch to watch the team in action.
The doorbell sounds, and an elderly man tentatively pokes his head in.
"Hello, I don't have an appointment..."
"No problem," a volunteer says. "How can I help?"
While the doors at Porirua's Citizens Advice Bureau are open, anyone can stroll in, at any time, and ask a question about...
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