Changes to the Consumer Protection Code around mortgage regulation are aimed at making it easier for consumers to switch
An email from an insurance company landed recently. “Good news,” it began. “As you pay by direct debit we have everything set up for your policy for Tommy to automatically renew, so you don’t need to do anything.”
Tommy is a 14-year-old rescue dog who arrived with anxiety problems but, overall, a good bill of health. His pet policy has been in place since the age of four, and while essential vet bills such as dental cleaning aren’t covered, and the list of criteria for what can be claimed gets smaller and smaller as he ages, it does offer some peace of mind should expensive surgery be required. And auto-renewal is a convenient way to ensure the policy rolls over. An old dog isn’t going to find a better offer elsewhere.
But it is not just pet insurance where people have policies renewed automatically by companies.
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