India's thriving online delivery platforms face a year of reckoning
18 minutes ago Share Save Nikhil Inamdar Share Save
NurPhoto via Getty Images Delivery agents zipping through rain, fog or hot conditions to deliver orders is a common sight in India
Last week, the Indian government asked e-commerce companies to stop 10-minute deliveries - drawing the curtain on a much-trumpeted promise by start-ups to provide groceries, food, grooming and even home repair services at lightning speeds in India. The diktat follows a New Year's Eve strike by some 200,000 gig workers that pitted start-up founders and venture capitalists against politicians, trade unions and delivery workers over demands that ranged from minimum wages to a ban on the 10-minute promise. The striking workers also asked for more transparency in wage calculation and an end to what they allege is arbitrary algorithmic control of things like ratings and even contract termination.
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