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A Southwest Airlines passenger with debilitating anxiety and panic disorder is suing the carrier after an employee meant to be escorting her to a connecting flight instead stranded her in an airport bathroom, touching off an “immediate and severe” mental health crisis that continues to persist roughly two years later, according to a federal lawsuit reviewed by The Independent.
The episode caused Mary Lynn Ellison, 64, dire “emotional distress, including panic symptoms and physical manifestations of panic,” the suit contends.
“Plaintiff’s disabilities, and the known risk of panic attacks and acute distress made Southwest’s conduct especially dangerous,” it says.
Ellison’s complaint, which was filed February 11, says the airline “attempted to minimize and deflec
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